Keller Williams Realty Ranked Highest in Customer Satisfaction for Buyers and Sellers!


As a Keller Williams real estate agent in Boston, I’m excited to inform you that Keller Williams Realty was recently ranked the highest in customer satisfaction among both home buyers and home sellers!

This comes from the latest J.D. Power and Associates 2012 Home Buyer/Seller Satisfaction Study, which measures customer satisfaction with the largest national real estate companies. They surveyed more than 2,990 evaluations to come up with these results.

According to the J.D Power and Associates press release, Keller Williams ranked highest in the study for both buyer and sellers, and in all factors considered! This is the third year in a row that Keller Williams has been ranked number one by buyers and the second year in a row for sellers!

As a Keller Williams real estate agent in Boston, MA, I am especially thrilled to hear that we scored highest in agent/salesperson satisfaction for buyers and sellers! I have three decades of experience in all phases of the Boston real estate market, making my knowledge and expertise stand out. I was also the first CEO/Team Leader of the Keller Williams Boston Metro office, so it pleases me that we ranked highest in office satisfaction, too!

One way that makes home sellers satisfied with Keller Williams is that our sellers are able to obtain higher percentages on their asking prices, which is huge in what has mostly been a buyer’s market!
During a tough economic time, when customers are feeling anxious about real estate, J.D. Power and Associates point out how important customer satisfaction is. As a home buyer or home seller in Boston, you want to feel confident and comfortable with the process and with the Boston real estate agent that you’re working with.

As the J.D Power and Associates video stated, uncertain economic times “present a challenge for the real estate companies to really work closely with the customers, and really hold their hand through the entire process, to make them feel more comfortable in the decisions.”  

The video then stated, “Keller Williams has set itself apart by performing high in all the areas that are most important to customers, specifically with the agent, the offices, and the services they provide.”

The study found that 33 percent of the respondents said they are likely to buy or sell a home in the next 12 months. If you fall into that category, contact me, your Boston real estate agent! Home prices are up and the time on the market is down, making now an ideal time to sell a home in Boston! Home sales are also up, and mortgage rates are low, so now is a great time to buy a home in Boston, too!

I would love to continue this customer satisfaction streak by making your home-buying or home-selling experience the best it can be in Boston. I look forward to hearing from you soon!

Patti Fine
Phone: 617-642-7585

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